Toyota’s factory-installed accessories push could cost dealers
Toyota has been focusing on its accessories/customization business since 2017 and has seen those revenues more than double in that period, said Chris Nielsen, executive vice president of product support and chief quality officer for Toyota Motor North America.
“I think we realized that we really weren’t doing everything we could to support the customers” and their desires for customization before the push began, Nielsen explained.
“Most of the accessories that we develop are sold as dealer-installed options or were things that we would add to the vehicle, sometimes removing the OE parts and adding accessory parts at the end…
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