The JD Power study found public charging satisfaction was the highest among Tesla vehicle owners. On a 1,000-point scale, Tesla scored 734. The average for all other manufacturers was 558.
The Department of Energy says Tesla has almost 20,000 ports in its Supercharger network. That would make it the largest EV charging network in the US Networks using the Combined Charging System — the NACS’ nonproprietary rival — have approximately 11,500 fast chargers.
“Tesla simply has the largest and most reliable fast-charging network,” the report said.
NACS charging stations will be eligible for federal subsidies under the Bipartisan Infrastructure Law and the National Electric Vehicle Infrastructure Formula Program as long as they also include a CCS connection, the White House said June 9.
Solving charging issues is a key component of the transition to electric vehicles, according to the JD Power report.
“The lack of public charging infrastructure has been the top consumer barrier to EV adoption for the past 12 months, followed by related issues involving range anxiety, time required to charge and inability to charge at home or work,” said JD Power.
“If the Tesla user experience can be replicated for the non-Tesla EV users, then the adoption of NACS by non-Tesla manufacturers could improve the overall charging experience and reliability. However, it remains to be measured,” Krear said. “In the short term, opening the nation’s largest fast-charging network to non-Tesla owners helps address one of the industry’s biggest challenges, which is making more public fast chargers available.”